[Rakuten Mobile FAQ] Replacing SIM cards and transferring data when changing devices

We have compiled a list of frequently asked questions and answers regarding SIM replacement and data transfer when replacing or purchasing a new device with Rakuten Mobile .

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1. Q: If I purchase a new device, can I continue to use my current SIM card?

A: Yes, you can use your current SIM card in a new device. However, please make sure that the new device is a compatible product of Rakuten Mobile.

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2. Q: What are the steps to replace the SIM card in a new device?

A:

1. Turn off your old device and remove the SIM card.

2. Insert the SIM card into your new device.

3. Power on the new device and perform the initial setup.

For detailed instructions, please refer to the Rakuten Mobile official website.

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3. Q: I have an eSIM. Can I use the same eSIM in my new device?

A: If you have an eSIM, you will need to go through the reissue process to use it on a new device. Please apply for a reissue of your eSIM from my Rakuten Mobile.

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4. Q: How do I transfer data?

A: The method for transferring data varies depending on the OS you are using.

• iPhone to iPhone migration: Apple's "Quick Start" feature makes transferring your data easy.

• Android to Android Migration: Use your Google account for backup and restore.

• Moving from iPhone to Android, or from Android to iPhone: Transfer your data using a dedicated app (e.g., Move to iOS or Google Drive).

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5. Q: What should I do if the size of my SIM card is different from my new device?

A: If the SIM card size does not fit, you will need to exchange or reissue the SIM card. Please do so through My Rakuten Mobile.

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6. Q: Do I need to set up APN on my new device?

A: For Rakuten Mobile compatible products, this is usually set automatically. For non-compatible products or products from other companies, you may need to set the APN manually.

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7. Q: After changing my model, will my current fee plan and contract details be carried over?

A: Yes, if you are only changing your device, your current rate plan and contract details will be carried over.

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8. Q: When using a Rakuten Mobile SIM card on a new device, is it necessary to check that it works?

A: If the product is compatible with Rakuten Mobile, no special operation check is required. Please note that operation is not guaranteed for non-compatible products.

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9. Q: When transferring data, do I need to reinstall the app?

A: It depends on the data transfer method, but in most cases the app itself will need to be reinstalled. However, the data within the app may be able to be restored from a backup.

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10. Q: After upgrading, how should I dispose of my old device?

A: After initializing your old device and erasing all personal information, please take it to a recycling shop or dispose of it properly in accordance with the instructions of your local government.

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The current Rakuten Mobile referral campaign will earn you 14,000 points if you switch carriers (MNP), and 7,000 points if you don't. Customers who are renewing their contracts can also apply. Make the most of this offer when switching carriers or signing up for a new smartphone.